I. Privacy Policy

1. General information

Privacy Policy sets out the rules for the processing and protection of personal data provided by Users during their use of the services provided by Talhalem.com store.

2. The administrator of data stored on the website is Talhalem, Paweł Głogowski, registered in Warsaw, Poland at Wołomińska st. 19/186; NIP 9511667862, REGON 142706939

3. In the best interests of the data security, we have developed procedures to prevent disclosure of data to unauthorized subjects.

4. Personal data is processed on the basis of the consent expressed by the User and in cases where the law authorizes the Administrator to process the  data on the basis of legal provisions or to implement the contract between the parties.

5. The website obtains information about users and their behavior in the following way:

a) through information entered voluntarily via forms

b) by collecting "cookies" that remember website settings entered by the user.

6. The website collects only information provided by the user voluntarily.

7. The data provided in the form is processed only for the purpose of specific form, eg to process the order or contact.

8. Personal data left on the website will not be sold or made available to third parties, in accordance with the provisions of the Personal Data Protection Act.

9. The User has the right to access, modify or remove his data at any time.

10. We will inform you about any changes in a visible and understandable way.

If in doubt about privacy policy terms, please contact us.

II. Orders

1. Talhalem.com store software is updated on a regular basis to provide maximum security related to payments and the storage of Buyer's personal data.

2. An encrypted connection represented by a padlock in front of the Talhalem.com store address means the security and privacy of the passwords and payment card details provided.

3. For smooth shopping process, make sure that your web browser has the latest updates installed.

4. Talhalem is a manufacture. All products are handmade to order.

5. A paid order is processed on average within 1 to 3 weeks, depending on the amount of work in a given period. Some products may be available immediately. To receive more detailed information on the time of completion of a specific order, or to individually arrange the completion date, please contact us via email or the contact form.

6. It is possible to calculate pricing and manufacture products from materials different than those listed in the offer, ie. the customer may, for example order a product made of gold instead of silver.

7. Immediately after completing the order, we will contact the Customer with information about the shipment.

8. Talhalem.com store supports payments using

a) Visa, Mastercard, American Express payment cards.

b) PayPal

c) bank transfer to the given account number.

d) quick payments Przelewy24

e) Google Pay

f) Apple Pay

9. Foreign shipment is carried out by a tracked registered mail, in Poland using Inpost parcel lockers. Pickup in person in Warsaw is also possible after prior arrangement.

III. Complaints

1. A complaint may be submitted via e-mail or the contact form.

2. In the notification, the Customer should describe the reasons for the complaint and provide the order number it concerns.

3. We will make our best effort to solve the situation to the satisfaction of the client and we will provide instructions on how to proceed.

4. If solution satisfactory to the client will not come up, the goods, together with a signed statement in which the reasons for the complaint will be described, should be returned to the store's address.

5. The complaint will be examimed within 14 days from the date of delivery of the product to the seller.

6. You will be notified about the result of the procedure by e-mail or by phone.

7. The goods are returned to the address provided by the customer in the original order.

IV. Returns

1. In accordance with the applicable regulations, a customer who makes a mail order purchase has the right to withdraw from the sales contract and return the goods.

2. The deadline to withdraw from the sale contract expires after 14 days counted from the date of receipt of the shipment.

3. In order to make a return, inform the seller about the decision to withdraw from the sale contract within 14 days of receiving the shipment by means of a declaration, e.g. by sending an e-mail or via the contact form with name, surname, order number and information about the products you wish to return.

4. Then, pack the product that does not bear any trace of use in its original packaging, and send it back to the store's address with the entire contents of the shipment. The shipment must be accompanied by a written withdrawal from the contract containing the bank account number to which the money will be returned.

5. The money will be refunded to the bank account number provided by the Customer as soon as possible upon receipt of the return of the undamaged,  goods with no marks of use, and in no case later than within 14 days.


Paweł Głogowski
Ul. Wołomińska 19/186
03-755 Warszawa
NIP 951-166-78-62
REGON 142706939

Bank account number
75 1030 0019 0109 8533 0816 0013

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